Question 1

How do I update my email or display name?

Accepted Answer

You can update your display name in Settings → Account. Your email is your login ID, so if you need to change it, please contact our support team.

Question 2

How do I reset my password?

Accepted Answer

Click 'Forgot Password' on the login page to get a reset link sent to your email. If you use Google to log in, you should manage your password in your Google account settings.

Question 3

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards. Your payment information is handled securely and we never store your card numbers on our servers.

Question 4

How do I view my billing history or get an invoice?

Accepted Answer

You can find your past receipts and update your payment info in Settings → Subscription → Manage Billing.

Question 5

Will I be charged automatically?

Accepted Answer

Yes, your subscription will renew every month. You can cancel easily at any time through your settings.

Question 6

How do I cancel my subscription?

Accepted Answer

Go to Settings → Subscription and click 'Manage Billing'. You can cancel there in a few clicks. You'll still have access until the end of your paid month.

Question 7

Can I get a refund?

Accepted Answer

We have a no-refund policy. However, we offer a free 14-day trial when you sign up so you can explore all features before subscribing.

Question 8

How often does the BTC price update?

Accepted Answer

The price updates every few seconds. When you see the green light on your dashboard, it means you're watching the live market.

Question 9

Why are some whale alerts delayed?

Accepted Answer

Free users see big market moves with a 2-hour delay. To see these alerts the instant they happen, you can upgrade to a Pro or Whale plan.

Question 10

How does the AI Forecast feature work?

Accepted Answer

Our AI analyzes market patterns and on-chain data to guess where the price might go next. These are helpful hints, but not financial advice.

Question 11

How many wallets can I track?

Accepted Answer

Free users can track 2 wallets. Pro and Whale members can add more. We update the balances automatically every few minutes.

Question 12

Is my wallet data secure?

Accepted Answer

Completely. We only use your public wallet address to look up balances. We never ask for your private keys and cannot move your funds.

Question 13

How do I upgrade my plan?

Accepted Answer

Go to the Pricing page and pick the plan you like. After you pay, your account will be upgraded immediately with all the new features.

Question 14

Will I lose data when switching plans?

Accepted Answer

No. Your saved wallets, alerts, and settings stay exactly as they are when you change plans.

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Frequently Asked Questions